COVID-19 – Update – Closure and Open for Emergencies

20 Mar COVID-19 – Update – Closure and Open for Emergencies

Dear valued Doctors and Staff,

We appreciate our partnership with you and we will make a every effort to stay connected and to express our ongoing dedication to serving you during this challenging time. As we follow rapidly changing information about the coronavirus (COVID-19) situation, we are actively taking steps to help keep our communities safe. We wanted to share with you some steps we are taking to protect our employees, you, and your employees and patients based on new directives.

New Directives from Pennsylvania Gov. Wolf for Closure of Business and Open Only for Emergencies for Life Sustaining Businesses:

We have taken steps based on recent directives from the local authorities. We have initiated the plan to work on the emergency cases. Due to new directive and initiatives if your office is required the lab to process any emergency case, please call our regular number 215-393-8330 and you will be directed to emergency protocol. Our lab will be only operative for emergencies and all normal operation will be closed until further notice. We will be working today to wrap up the essential work and prepare for the emergency plan.

During the emergency plan, the lab will be working with selective, limited and dedicated resources to ensure the timely process of the emergency case keeping in mind safety of our employees, dentists, their staff and patients.

As per the guidelines from ADA, crown deliveries falls under urgent dental care if temporary is broken, lost or causing gingival irritation. If your office is open and require us to deliver the crown cases please call in advance so we can arrange to deliver or pick up any emergency cases. We will keep you informed case by case if there is any additional time require to process any emergency cases due to limited resource during this time.

Our Commitment to Our Customers and Our Community

In this challenging time we would like to assist our customers and community as much as we can and reduce the pressure on the dentists, local hospitals, and authorities. We are continually monitoring and updating our policy, plan and procedure around the rapidly changing situation with COVID-19.

For your quick review and information, attached the ADA guidelines about emergency and non-emergency dental procedure, list of business closure with exception of keeping the dentist and lab open for the emergency cases. 

Stay safe and healthy!